At EcomSecrets, we strive to deliver exceptional value and a rewarding learning experience through our digital marketing training courses, both online and offline. We understand that circumstances may vary, and we want you to feel confident in your investment. Hence, we offer a 15-Day Money-Back Guarantee to ensure your satisfaction.
Eligibility for Refund / Cancellation :
- Request within 15 Days: You are eligible for a refund or cancellation within 15 days from the date of enrolment or course commencement, whichever comes later.
- Course Completion: To qualify for a refund, the course must not be more than 15% completed. We believe this timeframe provides sufficient opportunity to assess the course content and its alignment with your expectations.
How to Initiate a Refund:
- Contact Us: Reach out to our Customer Support team within the eligible refund period at support@ecomsecrets.in .
- Reason for Refund: Provide a brief explanation of why you are requesting a refund. Your feedback helps us improve our courses.
Refund Process:
- Verification: Our team will verify your request against the eligibility criteria.
- Refund Processing: If your request meets the criteria, we will initiate the refund to your original payment method within 5 business days.
Exclusions:
- Course Completion beyond 15%: Refunds are not applicable if the course completion exceeds the 15% threshold.
- Course Material Usage: Refunds will not be issued if there is evidence of extensive downloading, copying, or distribution of course materials.
Additional Information:
- Course Access: Upon refund approval, access to the course content will be revoked.
- Non-transferable: Refunds are non-transferable and applicable only to the original purchaser of the course.
- Promotional Offers: If the course was purchased under a promotional offer or discount, the refunded amount will reflect the price paid after the discount.
Our Commitment:
EcomSecrets is committed to delivering high-quality digital marketing training that empowers individuals to achieve their goals. We value your trust and aim to continuously improve our offerings based on your feedback.